Order management · Joy Cestas Personalizadas
Joy Gestão
Orders, production, payments and deliveries for a custom gift basket shop, in a system that is easy to use even on a phone.
Joy sells custom gift baskets, and every order has items, personalization, a delivery or pickup date and a payment to track. The brief was a system that keeps every deadline in sight: warm, simple and not looking like a corporate CRM.
The Today panel shows what needs attention, and orders move through a seven-stage kanban with drag and drop, plus a “Move to…” menu for people who do not use a mouse. The calendar brings together production, deliveries, pickups and tasks, and each customer record keeps its history. On phones, navigation moves to a bottom bar.
Behind it, a Go API on self-hosted Postgres replaced two third-party services with a single process. It also connects the shop’s WhatsApp in read-only mode to import contacts and conversations. On the buyer’s side, the public store lets people build their basket online.
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